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Terrysutt
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Refund for SKY Sports

As all sport is now cancelled will there be a refund for Sky sports until normal service is resumed?

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BenMcr
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Re: Refund for SKY Sports

Please see the page here which will keep you up to date about Virgin Media's response to the Coronavirus

https://www.virginmedia.com/help/coronavirus-update

In particular

To pause your subscription, simply go to virginmedia.com/pauseskysports and enter your account details on our secure form. From here, we’ll process your request as soon as we can. Please bear with us – we’re working hard to keep our network in great shape, but virus quarantine measures mean we can’t respond as quickly as usual. When the action starts again, you won't need to do anything: your Sky Sports subscription will automatically resume.

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I work for Virgin Media - but all opinions posted here are my own
Terrysutt
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Re: Refund for SKY Sports

Thanks for the reply,it`s now sorted.

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Dosser62
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Re: Refund for SKY Sports

If there is a hard way to do something then VM will find a way to do it.

After telling us that the virus is having an effect on their Customer Service levels, they then ask everyone to filling in a form to pause their Sky Sports payments, thus creating a shedload of extra work to be cleared.

Surely they should have blanket paused Sky Sports payments across the board and asked anyone who didn't agree with the pause (maybe...just maybe) could have opted out of it.

Am I missing something here?
BenMcr
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Re: Refund for SKY Sports

Sky are not offering a blanket pause for Sports. Their own customers have to complete an individual request.

So I'd expect the same rules have to apply to Sky Sports subscribers through Virgin Media.

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GoonerKeith
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Re: Refund for SKY Sports

I've filled in the form. How do I know when it's been processed? Do VM send a confimatory e-mail?

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nodrogd
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Re: Refund for SKY Sports


@GoonerKeith wrote:

I've filled in the form. How do I know when it's been processed? Do VM send a confimatory e-mail?


You will receive an email stating that a credit will be added to your account every month to the value of your Sky Sports package.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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bones1958
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Re: Refund for SKY Sports

If I pause my Sky Sports subscription due to Coronavirus not showing live sport,  will I still be able to watch the channels with the non live content Sky are currently broadcasting?

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Ernie_C
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Re: Refund for SKY Sports

Yes, you can continue to watch the channels.

@bones1958 

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paul243
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Message 10 of 33
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Re: Refund for SKY Sports

Trying to submit form but not working, is this temporary?

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