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wendyhockney
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Refund for BT Sport & Sky Sports packages

My current TV package includes BT and Sky Sports.  As there are no live sports being shown at present, is it possible to pause the cost of these channels until live sports can be screened again?

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Dug2
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Message 2 of 9
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Re: Refund for BT Sport & Sky Sports packages

Quick answer is no refund, pause or mid- contract reduction in package.

It seems that it doesn't matter to VM if people's circumstances have radically changed, and that they are now struggling financially.

I guess we're not 'all in it together', or is it possible that big business might do the right thing?

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Ernie_C
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Re: Refund for BT Sport & Sky Sports packages

Sorry. I’m disappointed that you are unhappy with Virgin Media’s generous offer to allow you to pause paying for sports channels while still getting to watch the channels.

Pause these charges now and accept the reduction in your charges with gratitude.

Read the coronavirus update from Virgin Media.

@Dug2 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ernie_C
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Message 4 of 9
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Re: Refund for BT Sport & Sky Sports packages

@wendyhockney 

You can pause your sports charges here:

https://www.virginmedia.com/help/thinking-of-leaving/talk-to-us

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Dug2
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Message 5 of 9
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Re: Refund for BT Sport & Sky Sports packages

Many thanks for your very helpful reply; much appreciated.

You may agree that a round-robin from VM, to make subscribers aware of this, would have been helpful. I made several attempts to get through to VM but gave up after the 6th try..

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Dug2
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Message 6 of 9
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Re: Refund for BT Sport & Sky Sports packages

That message was for the very helpful, Wendy, BTW.

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Ernie_C
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Message 7 of 9
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Re: Refund for BT Sport & Sky Sports packages

@Dug2 

I’m not sure what you mean by this last message but I will take it as a slight.
Wendy posted a question and did not communicate further in this thread.

I provided the answer which also answered your question.

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Westcountryguy
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Message 8 of 9
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Re: Refund for BT Sport & Sky Sports packages

I am new on this forum from today!. I am a little confused sorry . I pay x large package which is about £85.00 per month and includes B.T sport.  Can you still email V.M to suspend B.T sports payments ?  

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David_Bn
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Message 9 of 9
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Re: Refund for BT Sport & Sky Sports packages

Good Afternoon Westcountryguy,

 

Thanks for your post and a very warm welcome to our Community Forums!

 

If you use the link above, kindly provided by @Ernie_C you will be able to enter your account details and pause your subscription to BT Sports as well as Sky Sports if you have it

 

If this is included in a package the system will be able to recognise this and will offer the appropriate discount to your bill

 

Kindest regards,

 

David_Bn

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