Unfortunately you need to contact VM directly as the Forum Team don't have access to enable them to change your package.
You could try the text messaging service. Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) butbest to call at 8am to avoid call queues
You could also try the retentions route (thinking of leaving us) using the same phone number but options 1,1,4 and 4 - they can usually offer a better deal.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali