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carolyngamble10
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Reducing my Package

Hi,

 

I have been trying to ring many times since 18th or March and cannot get through to anyone, I am wanting to reduce my package. 

How do I go about doing that online? 

 

Thanks 

Carolyn 

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Shoroye_r
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Re: Reducing my Package

Hi carolyngamble10

The best way to talk to someone about downgrading is through our live chat. You can reach them by going to the web address below.

https://www.virginmedia.com/shop/contactus/moving-home

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Rich

 


Here to help! I'm a technician helping out whilst working from home. Find out more


carolyngamble10
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Re: Reducing my Package

I cant get onto the online chat.

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Shoroye_r
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Re: Reducing my Package

Hi 

I believe at that time the online chat was down. If you attempt now it should be up and running 

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Kind regards, Richard 


Here to help! I'm a technician helping out whilst working from home. Find out more


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carolyngamble10
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Message 5 of 6
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Re: Reducing my Package

I've been onto the online chat now 5 times, no one ever replies..stayed on the phone with the chat open for over an hour and no one replied. No one EVER replies. 

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Morad_R
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Re: Reducing my Package

Hi @carolyngamble10 , 

We also have a text service that we use which may be better.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


Here to help! I'm a technician helping out whilst working from home. Find out more


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