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Red Button Service for BTSport

I'm constantly having problems with the Red Buttton service for the BT Sport Channels on Virgin.

More often that not I have to reboot my box many times to get it to work. Then the very next day...repeat it all over again...

Sometimes I waste 15mins trying sometimes longer.. Like today I spend an hour rebooting and still it doesnt work.

Why is this such an un reliable service?

Anyone have this or know a quick fix?

 

Thanks

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Message 2 of 8
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Re: Red Button Service for BTSport

Sorry to hear of the issues that you've been having with red button on BT sport. Does this issue happen when using the red button features on other channels or is just for BT Sport? Also do you have a V6 box or Tivo?

 

 

Regards

Steven_L

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Message 3 of 8
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Re: Red Button Service for BTSport

I only use the red button service on the BT Sport Channels.

 

V6 box I believe.

 

Sunday it took me 1hr & 1/2 of rebooting it before it worked.

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Re: Red Button Service for BTSport

Hi AndyXlr8

 

Thanks for coming back to us, as you're having to reboot the box in order to get the BT sports red button to work we may have to look in to this further for you.

 

I will pop you over a private message. click on the purple envelope to accept the chat.

 

Thanks Jodi.

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Message 5 of 8
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Re: Red Button Service for BTSport

Yet again this year problems continue with BTSport red button service on Virgin Media. 

It worked fine all day yesterday... But not today.

What are Virgin doing about this?

 

I also never received any contact from you Jodi!

 

 

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Re: Red Button Service for BTSport

Hi AndyXlr8,

Thank you for popping back I am sorry you haven't received a private message and that you are still having issues, can you please explain to us when this is happening, have you reset the box if so did this help? 

 I know you have explained previously but due to the time between the posts, we will need to do some checks. 

Thanks,

Zoie

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Message 7 of 8
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Re: Red Button Service for BTSport

I'm constantly having problems with the Red Buttton service for the BT Sport Channels on Virgin.

More often that not I have to reboot my box many times to get it to work. Then the very next day...repeat it all over again...

For example this weekend it work all day one day then not at all the next.

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Message 8 of 8
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Re: Red Button Service for BTSport

Hi Andy,

I am unable to check this from our end at the moment due to there being no red button content, We will check next time there is if you can too and collate our results here we can proceed from there.

Thanks,

Zoie

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