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Caitlinmillar
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Recordings keep freezing

I’ve only had my box for a couple of months and any time I watch a recording on it it freezes. I’ve restarted the box so many times and still doesn’t make a difference. I’ve only got a few things recorded at 2% usage. Is there anyway to solve this? Find it difficult to get an answer from the virgin media text phone number as they always reply when I am working and then the query starts over again when I reply. 

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japitts
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Re: Recordings keep freezing

Does this affect all your recordings, or just particular ones?

How about when you pause/rewind live TV?

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Caitlinmillar
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Re: Recordings keep freezing

It’s all recordings. I hadn’t noticed it when rewinding live tv before now, but last night after I paused something for about 30 mins I played it and it was still freezing. 

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japitts
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Re: Recordings keep freezing

Sounds like your box has a hard drive fault, which can't be repaired.

It's only likely to get progressively worse until it fails outright.

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