Virgin Media Community

[pbrinkworth]

A lot of the programmes I have recorded are unwatchable as the picture jumps and has loads of interference on it and the sound is just like a stuck record and stuttering 

it’s not just one channel this happens to when I record it’s on quite a lot and seems to be happening a lot more lately?

I've run a test on my equipment which says all is OK ?

Any suggestions please?

[japitts · Accepted solution]

Can you watch live TV channels ok?

How about when you pause or rewind live TV?

It could be a signal issue, or a hard drive issue - the answer to these 2 questions, will point us in the right direction.

[pbrinkworth]

Live channels perfect

i never pause or rewind live tv wasn’t aware you could do that sorry!!

I’ll pause and rewind live tv tomorrow what am I looking for to happen please?

[japitts · Accepted solution]

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@pbrinkworth wrote:

I’ll pause and rewind live tv tomorrow what am I looking for to happen please?

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You're looking to see whether paused TV (which also uses your box's hard drive) is also affected by... "picture jumps and has loads of interference on it and the sound is just like a stuck record and stuttering "

[pbrinkworth]

I’ve paused, rewind and fast forwarded a live tv programme all crystal clear and runs perfect picture back and forward and when paused ???

[japitts · Accepted solution]

That would seem to rule out hard drive problems then.

Are new recordings affected by this problem you had, or is it only particular ones? Perhaps there was a problem with the broadcast channel at the time they were made.

[pbrinkworth]

Its happening with new recordings over any channels it appears as I record Soccer AM, sometimes it records fine other times unwatchable, and that applies to channels I've been recording on BBC, Gold, Dave, ITV and its a bit annoying when you're looking forward to something and its totally unwatchable.

I've run a test but it all comes up OK, I assume they will need to send an engineer out as I'm not putting up with this any longer as I pay enough for the service and the service is not available, any idea the best contact would be please, and many thanks for your help, greatly appreciated.

[japitts · Accepted solution]

The pattern makes no sense to me, but..

Your contact is the usual one. 150 from a VM phone, or 0345 4541111 from any other phone.

Choose the option for "I have a fault with my TV service"

[pbrinkworth]

Thanks 😊