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Adaoud
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Received box ages ago but no-one has come to install

Hi everyone,

To cut a long story short - no-one has come to install my virgin TV box and I cannot get through to anyone on the phone and the website and app just keep me in a never ending loop of fault fixing.

Can anyone from Virgin help?  If not can I get bin this kit and go with another provider?

Thanks

Frustrated customer

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Ernie_C
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Re: Received box ages ago but no-one has come to install

If you received a box, you would’ve been expected to install it yourself.

If you book a manned install, the engineer would bring the kit.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Adaoud
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Re: Received box ages ago but no-one has come to install

Thanks Ernie but you're the first to mention that. I'll have another go but it hasn't worked before, hopefully it will work now. 

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