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Re: Received an email charging me for Netflix. I DO NOT HAVE A NETFLIX ACCOUNT!!!!

For anyone who has a tivo box, you should be able to do what I did. Go to the Netflix app,  let it login using the spurious details. Once in you go to Settings or Account or something like that and then one of the sub-menus has the email address and a serial number. Phone Netflix and get them to change the email to yours, give them that info, and then, on a computer try and log in, you don't know the password. Click I've forgotten my password, it'll email you a link, change the password and then login and cancel the account.

Whoever set up the account will now be locked out and the debit will stop. Virgin refunded me the debit I should never have paid. 

Hope this helps  

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Message 62 of 72
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Re: Received an email charging me for Netflix. I DO NOT HAVE A NETFLIX ACCOUNT!!!!

Hopefully this will help some of the other posters. Unfortunately I don't even have a tivo box, I only have the Internet with Virgin so that wouldn't work for me. I'm glad you were able to get it sorted though. 

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Message 63 of 72
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Re: Received an email charging me for Netflix. I DO NOT HAVE A NETFLIX ACCOUNT!!!!

Yeh, I've just got the Tivo box, no interweb. 

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Message 64 of 72
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Re: Received an email charging me for Netflix. I DO NOT HAVE A NETFLIX ACCOUNT!!!!

I've had the same issue. I received an email to state I've signed up for Netflix but I don't have a Netflix account. This new account is for £11.99 per month.

My wife has a Netflix account but she pays £8.99 per month herself, under her email details. I couldn't get hold of Virginmedia on the phone, and their Twitter page and website advised to text them. I did this but after the automated replies finished, I was advised someone would call me but no-one has done so.

Finally I managed to speak to Virginmedia tonight, who initially tried to blame my kids for signing up via Tivo, but then tried to claim that since we use the TiVo box for my wife's account, that Netflix would charge me as well as her ( which isn't true). Whilst the VM representative was trying to talk me through logging out of Netflix, once logged out I could then see another user sat on the "who's watching?" screen with two users ( a lady and children options).

Therefore I can see  this person's hotmail address and presumably they're the ones who've somehow hacked my VM box to access Netflix?

I was advised the bill should be stopped within 48 hours,but we shouldn't log into Netflix via my wife's log in details either on our TiVo or they'll charge us again. That's obviously not the issue though - it's the fact someone else has logged in and signed up!!!

I'm seriously concerned about the lack of security and if this isn't resolved will leave Virginmedia completely.

Hopefully someone from Virginmedia will respond as it's clearly happened to others as well as me....

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Message 65 of 72
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Re: Received an email charging me for Netflix. I DO NOT HAVE A NETFLIX ACCOUNT!!!!

I am having this same problem from the last two months. I contacted Virgin Customer Service and they raised a complaint reference (1039 86943), no response and still second-month same amount of £11.99 was added to my bill. Virgin asks to contact Netflix and Netflix says no clue, check with Virgin. I am stuck between two helpless companies who are ripping customers of honest money at these difficult times.

I cancelled DD as this is a breach of T&C's however Virgin Media customer service is now unavailable (understandable under these circumstances) however as a customer they continue to charge fraudulently which is not acceptable.

 

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Message 66 of 72
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Re: Received an email charging me for Netflix. I DO NOT HAVE A NETFLIX ACCOUNT!!!!

HI sylm_2000, we are sorry to hear that these charges have appeared. We would not be able to cancel the Netflix account. Please see the following link here Chris 

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Message 67 of 72
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Re: Received an email charging me for Netflix. I DO NOT HAVE A NETFLIX ACCOUNT!!!!

Chris - I have spent two hours of my life on chat with Netflix and link above. It is Virgin who has initiated this charge and having read on a few forums this is linked to recycled tivo boxes which retained Netflix account details. 

I cancelled TV subscription two years ago so it seems some customer of Virgin is taking advantage of free netflix on my account!

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Message 68 of 72
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Re: Received an email charging me for Netflix. I DO NOT HAVE A NETFLIX ACCOUNT!!!!

Stop directing your customers to Netflix!! Without the email address and password used to set up these fraudulent Netflix accounts we can't get anywhere with Netflix. We don't have any of this information because we didn't set them up. I'm so sick of this situation. 

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Message 69 of 72
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Re: Received an email charging me for Netflix. I DO NOT HAVE A NETFLIX ACCOUNT!!!!

Virgin customer service has always been rather dismal however this is another level where rampant fraud is being done, customers are being charged for services they have not authorised, payment is being collected in complete breach of T&C's, customers are being provided false information and billing continues to threat disconnection of services on non-payment. 

I am far away from being a socialist but with appalling services like this broadband and telecom might as well be managed by the government. At least I know what to get for my taxes!

Everyone is under stress so shutting down call centres for a key infrastructure provider at such times is reckless and foolhardy. 

Post corona crisis, I will be switching no turning back!

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Message 70 of 72
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Re: Received an email charging me for Netflix. I DO NOT HAVE A NETFLIX ACCOUNT!!!!


@sylm_2000 wrote:

so shutting down call centres for a key infrastructure provider at such times is reckless and foolhardy. 

 


For info... all overseas call centres appear to have been closed on advice of the Governments of the countries they are in.  The UK one is still open AFAIK - people are reporting getting though - especially when calling early 08.00.

Also.. a lot of "technical problems" are actually being fixed quicker - due to a large number of VM tech's working from home and responding quickly to posts on these fora.   You are correct though that these sort of "billing enquiries" dont seem to be getting the same attention.


--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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