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jancullis
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Re: pixelating TV

I had this same problem, they sent me a new box but the problem persisted. They eventually sent an engineer who changed a cable

on the back and fiddled around. The problem is back again, I just don't know what do do next!

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japitts
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Pixellation issues

@jancullis 

I've moved your post to a new thread, keeps things simpler!

Most faults are resolved after one attempt, but sometimes there may be multiple issues causing pixellation - or perhaps a recurrence of an original fault. Reboot your box once to be sure.

The answer is the same - call Virgin and report the fault. Check on 0800 5610061 that there's no known issues already, otherwise call 150 and choose the options for "I have a fault with my TV service"

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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