Good Morning. I have the same pixelation problems on the same channels. I have 2 boxes and only get it on the one. I have changed them over and still get the same on both. This problem has been going on since the install of a 2nd box. Phone calls get nowhere and am now on my last resort.
That indicates a signal fault then, not a box fault.
Check all the coaxial connections are clean, snug and tight.
If that doesn't help then you need to contact the faults team.
You can call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
You could also try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
Ot you can wait here a few days and see if the Forum Staff pick this up for you.
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