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Shiftman57
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Re: Tv distortion and pixelation on channels

Good Morning. I have the same pixelation problems on the same channels. I have 2 boxes and only get it on the one. I have changed them over and still get the same on both. This problem has been going on since the install of a 2nd box. Phone calls get nowhere and am now on my last resort.

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japitts
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Message 2 of 9
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Re: Tv distortion and pixelation on channels

Are you saying that when you swapped your boxes around, that the problem followed the box? Is this the second box that was installed?

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Shiftman57
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Message 3 of 9
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Re: Tv distortion and pixelation on channels

The problem was on both boxes downstairs. None on the both when upstairs.

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newapollo
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Message 4 of 9
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Re: Tv distortion and pixelation on channels

Hi Shiftman57,

That indicates a signal fault then, not a box fault.

Check all the coaxial connections are clean, snug and tight.

If that doesn't help then you need to contact the faults team.

You can  call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Ot you can wait here a few days and see if the Forum Staff pick this up for you.

 

 

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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japitts
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Message 5 of 9
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Re: Tv distortion and pixelation on channels

So the problem appears to be on your internal cabling then.

I'd recommend calling VM to report this. 150 from a landline, 0345 4541111 from any other phone.

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Shiftman57
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Message 6 of 9
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Re: Tv distortion and pixelation on channels

Hi I have tried a few cable combinations and the problem only occurs when I put my router in the splitter with the tv

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Alex_RM
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Message 7 of 9
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Re: Tv distortion and pixelation on channels

Hi Shiftman57,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with the TV, has there been any change since your post?

 

I'm not able to locate any details for you, so let me know if you do still need help and I can send you a private message.

 

Alex_Rm

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Shiftman57
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Message 8 of 9
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Re: Tv distortion and pixelation on channels

Yes I still have the problem.

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Ryan_N
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Message 9 of 9
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Re: Tv distortion and pixelation on channels

I will drop you a private message 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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