I haven't reported again since David Cameron was Prime Minister. That doesn't mean that the problem went away although there have been periods when the problem was less frequent it is currently worse and very much more frequent than it ever was. Thank you for representing our problem to VM.
Virgin Media can only investigate faults they're made aware of, so I would recommend you call them on 150 to report your picture fault. It may be a signal fault, it may be an issue with noise interference (going by your picture), but the action required is the same in either instance.
VM need to task an engineer to investigate your fault. Many issues with picture breakup tend to only affect single customers, so unless those single customers report them, they won't get resolved.
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