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padsmcg
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Re: Picture distortion

Having problems with picture quality, which has been getting worse for the last month or so, I’ve tried turning it off and on, twice, changed the port in the Tv also changed the hdmi cable too. Nothing changes this problem. Tried calling the number provided and once I go through the options they just say good bye and hang up. Not happy I’m getting a poor customer service with the amount of money I’m paying out. 

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japitts
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Re: Picture distortion

Is this on live TV or OnDemand?

Is it affecting any particular channels for example?

What's your video output settings? Home > Help & Settings > Settings > Video output

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padsmcg
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Re: Picture distortion

Hi. It’s mainly Sky sports news hd. Bt sport ultra 4K channel and bbc2 hd. They seem to be the worst I’ve noticed. Others do it as well but not as bad. My video output settings are, full screen, black and 2160p. Have no idea if that’s what it should be or not. 

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