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Gabs1994
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Re: Picture distortion

Hi My grandad isn’t able to watch any channels as the picture is too fuzzy! Can somebody help me as my grandad hasn’t got a phone to be able to contact you

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japitts
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Re: Picture distortion

Is this on all channels or just particular ones? And are talking "fuzzy" as in the picture breaking up with pixellation and blockiness? That's likely a signal fault which will ordinarily require a call to VM TV Faults to report. Or are we talking poor picture quality that could be a faulty input on your relative's TV or HDMI cable?

Has the box been rebooted, as a precaution?

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