@susaneliz
Rather than adding to an old thread, I've moved your post to a new thread.
The only difference between the legacy Full-House and current XL packages, is the chargeable kids channels - Boomerang, Cartoon Network etc. The FTA kids channels such as CITV, CBBC etc are still included, but chargeable kids content is now an add-on personal pick for £5/month regardless of package.
You should have been advised of this during the call, if you're still within your 14day cooling-off period then you are in a strong position to callback in and renegotiate again. You may well be able to get the kids add-on included for a reduced rate if you ask promptly, as you're in a position to cancel the package change and revert to your old bundle.
Once you go beyond the 14days, your position substantially weakens.
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