2 weeks ago
I am having this issue and big problem as my 2 year old will not have any tv to watch.
I've moved your post to a new thread.
The green screen error means your box has failed and needs replacing.
I'd recommend calling VM faults in the morning to report it and arrange your replacement.
150 from VM, or 0345 4541111 from any other phone.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks