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Re: DVR serious issue

I am also affected by this issue. Have contacted technical support digitally without any reply and am unable to spend hours on hold to call. Can someone organise a new set top box to be sent out please? 

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Re: DVR serious issue

As with all faults issues on this board, you just need to be aware that responses from VM staff can take anywhere from a few days to a week.

I don't recommend giving up on calling through to C/S in the meantime. If you try perhaps earlier in the day you may get through quicker.

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