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Racing TV Pixelation Issues

Hi all, 

We have been made aware of some intermittent pixelation issues on Racing TV (Channel 536)

This has been raised with our support team under the reference F007804333.

We hope to have this matter resolved very soon. 

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Re: Racing TV Pixelation Issues

Can you please address the pixalation, jumpy lagging problem in area 20 please, it is not just me but many customers who are having this problem

PLEASE HELP US

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Re: Racing TV Pixelation Issues

Thanks for your post Juliescho.

 

Can we please confirm if you've already run through a reboot of the box and checked all the cables are secure? It may be the HDMI cable if you're experiencing some pixelation, if you have a replacement please do try this.

You can also try to go through the below steps to refresh the services: 

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Thanks, Emily.

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