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Tuttle
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Message 1 of 11
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QuickStart self-installation pack did not arrive

My QuickStart self-installation pack was due yesterday but Yodel don't know anything about it.

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japitts
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Message 2 of 11
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Re: QuickStart self-installation pack did not arrive

Does anything show under your pending orders within "my Virgin Media"?

What equipment were you expecting in this pack? And is this a fault replacement or new install?

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Tuttle
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Message 3 of 11
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Re: QuickStart self-installation pack did not arrive

It is a new TV box which I ordered on Sunday and VM gave me 16 Dec 2020 as the delivery date.  When I contacted VM yesterday via chat they gave me a tracking code for Yodel but Yodel did not recognise it.

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japitts
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Message 4 of 11
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Re: QuickStart self-installation pack did not arrive

Is this a new install or additional box?

TiVo or V6?

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Tuttle
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Message 5 of 11
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Re: QuickStart self-installation pack did not arrive

It is a new install.  I am a new TV customer.  The pack is called Mixit so I can't find out which box it is sorry

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japitts
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Message 6 of 11
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Re: QuickStart self-installation pack did not arrive

Are you taking TV on its own, and are you an existing VM customer for other services?

Is it either of these ?

Depending what scenario you are, it could be any of the TiVo, V6 or V360. What does your order confirmation say?

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Tuttle
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Message 7 of 11
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Re: QuickStart self-installation pack did not arrive

I already have broadband and phone and the TV package is new.  It is a V6 Box, powered by TIVo.  I've just printed off my contract.  Big Bundle.

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Tuttle
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Message 8 of 11
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Re: QuickStart self-installation pack did not arrive

I've just seen another post saying that VM have run out of V6 boxes?????

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japitts
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Message 9 of 11
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Re: QuickStart self-installation pack did not arrive

Is there anything showing in your "My Orders" within your online account?

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Tuttle
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Message 10 of 11
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Re: QuickStart self-installation pack did not arrive

My orders show delivery should be 16 Dec 2020.  When tracking it says the box has been despatched and Yodel will get in touch with tracking info soon.

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