Virgin Media Community

[Bonz098]

Does anyone else experience a problem with Prime Video being too dark when playing a programme that is in UltraHD? It only happens with UHD quality programmes, and only when I use Prime through the V6 box (both on Ch205 and also the Prime app); it isn’t a problem if I watch via the Prime app on my my Samsung TV, nor via my Apple TV. 
Thanks. 

[Alex_RM]

Hi Bonz098,

Thanks for posting and sorry for the late reply.

I've been able to locate your account using your forums details so I can run through some diagnostics, the TV box looks to be in standby at the moment,

If you're still having an issue with Prime, can you please pop the TV on and post back here so I can continue checking?

Thanks,

Alex_Rm