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matt1234567
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Premier League Pay Per Views

Just checked the live events and there is nothing about the premier league games coming this weekend when will they be added to virgin on demand to order or will we not get them

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Emma_C
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Re: Premier League Pay Per Views

Hi Matt1234567, 

Thanks for your post and welcome to our community. 

Really sorry that you're having trouble ordering Pay Per View events. 

 

TiVo and V6 customers can pre-order PPV events by pressing Home or On Demand on their remote and going to On Demand > Live Events then pressing the red button.
 

If you're still having issues with this then let us know. 

Thanks 

Emma_C - Forum Team
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nodrogd
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Re: Premier League Pay Per Views


@Emma_C wrote:

Hi Matt1234567, 

Thanks for your post and welcome to our community. 

Really sorry that you're having trouble ordering Pay Per View events. 

 

TiVo and V6 customers can pre-order PPV events by pressing Home or On Demand on their remote and going to On Demand > Live Events then pressing the red button.
 

If you're still having issues with this then let us know. 

Thanks 


They are not available to order for Sky customers yet either. You can only order tonight’s game. Keep checking back as they could appear at any time.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jason10
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Re: Premier League Pay Per Views

Hi Emma.

I hope that you can help resolve a frustrating situation.

I followed the procedures for ordering PPV football but alas 'service unavailable' and despite calling and emaling I couldnt watch the game, not a single minute. These things happen. My issue is that despite me contacing VM by email and live chat the £14.95 fee is on my account and your operative has offered me first 50% off and then £10 off. For a service I received 0% of. A position I find unacceptable.

I was also told I could not be provided with an email address of a manager who I hope could sort out what is, on the face of it, a very easy issue to resolve. Who can I email please?

Jason

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Lee_R
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Re: Premier League Pay Per Views

Hi jason10, thanks for posing and welcome to our community.

I am sorry to hear you could not watch your pay per view event and not receive a full refund.  I would like to take a closer look at this for you.  In order for me to do so I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.
Regards


Lee_R

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jason10
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Re: Premier League Pay Per Views

Lee,

 

Replied to your PM. Thank you.

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Lee_R
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Re: Premier League Pay Per Views

Hi jason10

I have responded:-)

Regards


Lee

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