has anyone’s tv stopped working after a storm, my last tv lost all its hdmi ports after a storm and now my new one which is not even a year old has stopped working completely after a storm last night, my new v6 box is also not working, no signal coming out of it. Can I get any compensation, I also live in Wales and are under a lock down so I can’t even take it back to curry’s.
VM are not responsible for your electricity supply so you would not be entitled to compensation from them. AFAIK the only compensation OFGEM guarantee is for power cuts not surges. Your home insurance policy might cover it.
If you have lost two TVs to surges then you need to consider getting your wiring looked at and protecting your equipment. I would have done this after the first TV was damaged. Personally I have all my kit, TV, PC, PS4, surround sound amp, VM Hub and TV box, etc plugged into either battery backup or surge protected sockets like this:
You would need to report the V6 box failure to VM by calling 150 from a VM landline or 0345 454 1111 from any other phone. Calling at 8am on weekdays seems to be best.
does that surge protector work for the coax cable. I’ve got surge protectors in the house but not on the coax coming in the house, I think that’s why the storm only damaged the v6 box and what was connected to it, I have an engineer calling on Wednesday. thanks for your help