Menu
Reply
  • 2
  • 0
  • 0
Joining in
316 Views
Message 1 of 5
Flag for a moderator

Poor sky football red button quality

Hello, 

looking for help and advice please. 

As the title above says, when I am watching sky sports through the red button the quality is so bad, can’t make out the players names, even my gf has commented and she can’t tell the difference between HD AND SD. 

any ideas why this would be? Regular channels are okay and streaming is fine...

my friends who have sky and not virgin don’t have this issue, so it must be something to do with virgin?

 

thanks 

0 Kudos
Reply
Highlighted
  • 14.6K
  • 1.57K
  • 3.26K
Very Insightful Person
Very Insightful Person
250 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Poor sky football red button quality

This is normal for Sky’s Red Button streams. They are part time channels that use spare capacity on satellite. Rather than paying for 5 or 6 normal capacity broadcast streams, which would be expensive, they use low bit rate streams, hence the poor quality.

Sky’s own customers see the same streams, so endure the same poor quality.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
241 Views
Message 3 of 5
Flag for a moderator

Re: Poor sky football red button quality

Thank you

0 Kudos
Reply
Highlighted
  • 40
  • 0
  • 0
Joining in
157 Views
Message 4 of 5
Flag for a moderator

Re: Poor sky football red button quality

Hi,

Are the Sky Sports Red Button streams in HD?

I think the Sky Q streams are up-scaled to HD. Is this the Case with Virgin?

If not are there plans to introduce this in the future?

Regards

0 Kudos
Reply
Highlighted
  • 2.04K
  • 112
  • 235
Forum Team
Forum Team
118 Views
Message 5 of 5
Flag for a moderator

Re: Poor sky football red button quality

Hi there @HHone

 

Cheers so much for popping along to our Community last week and for your question. 

 

The stream via the Sky Sports Red Button are currently in SD as this is what is supplied to us from the broadcaster.

 

We're of course always looking at ways to improve and if we ever have any updates we'll be sure to let our customers know. We have a dedicated Customer News section online which you can check sporadically for updates and news 🙂 

 

Thanks 🙂 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply