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Poor service

How can a company run, when customers can't contact anyone to discuss problem we are having. 


Our TV box is constant resetting itself, the WiFi no longer connects to our WiFi bulbs or printer. 

This seems to have become an issue when they tried to upgrade the broadband speed the other week and everything went to [REMOVED] .

My guess is that they are using Covid as an excuse not to staff customer services.

Not happy



 [MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

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Re: Poor service

Hi happymikes, thanks for your post - sorry for the delayed response, and for the problems you've had getting in touch.


I've taken a look into this for you today and can see action has already been taken to get things sorted, so I hope there's been improvement since your post?


Please keep us updated, or let us know if there's anything else we can help with from here. 



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