Menu
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
134 Views
Message 1 of 4
Flag for a moderator

Poor service

Hi don’t know anywhere else to go.

we upgraded our package in September 2019. Top oomph package sky sports and movies in HD.

because I only had a scart  lead to my tv the new v6 would not fit ,no problem.

i have since laid the nessesary HDMI cable but have had nothing but trouble with virgin trying to get the new box I was promised.

they sent me a “ new box” manufactured in 2012 this morning. How poor is that for customer service.

my own is a 2016.

several calls later I have been promised a new V6 box this week.

replaced my original box now has a error 7400 another call to virgin hasn’t cleared it.

i now only have three tv channels BBC1 ITV AND CHANNEL FOUR.

its really not good enough for the money I pay 

 

 

0 Kudos
Reply
Highlighted
  • 15.55K
  • 1.63K
  • 2.65K
Very Insightful Person
Very Insightful Person
126 Views
Message 2 of 4
Flag for a moderator

Re: Poor service

All new (or used !!) VM equipment needs "activation". Did you do that?

Even if you did its worth calling it again on - 0800 953 9500


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
97 Views
Message 3 of 4
Flag for a moderator

Re: Poor service

I have called them they said they would check it but no change.
Got error code 7400 now .
Just really poor.
0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
97 Views
Message 4 of 4
Flag for a moderator

Re: Poor service

I did call that number and spent 30 mins on hold then it cut me off.
Not happy.
0 Kudos
Reply