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Plug exploded

  • Hi, the plug, coming from the white wall mounted unit (fttp i think) has exploded. Spark, bang, & split in 2. Has this happened to anyone else? Called virgin, usual 3 attempts & over 2 hours of waiting & now have to go days without tv or WiFi until they can fit us in. Just wondering if anyone else has encountered this. It was plugged into a surge protected adaptor & all other plugs are fine. 
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Very Insightful Person
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Re: Plug exploded

i've had a few plugs do that but never a VM one. it happens

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team
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Re: Plug exploded

Hi Doug1279, 

Thanks for your post and welcome to our community. 

Very sorry for the delay in picking up your post, we've been busier than usual. 

I've had a look and can see since posting you've been in touch with the team and it's all been sorted. 

Please keep us posted if you need anything else. 

Emma_C - Forum Team
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