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Spewy87
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Please help

I’m posting on behalf of my elderly mother in law. 
she has an account for the past 4 years with no communication at all. 
Moshe has just realised she is paying £100 per month!

im trying in vain to speak with someone through phone and online. 

phone- eventually got through to a person who hung up after hours. 
online - in a loop changing passwords 

It feels like a deliberate attempt to stop her cancelling the account. 

can a moderated help? Please 

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Spewy87
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Re: Please help

Another 90 mins on calls. 
spoke to an operator who offered a new rate, I declined and asked to get through to cancellations. 
put me through, waited 20 minutes it then rang twice and cut me off again!!!!

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Alex_RM
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Re: Please help

Hi Spewy87,

 

Thanks for posting and welcome to our community 🙂

 

I'm very sorry to hear of the experience you've had when calling, 

 

So I can help I've sent you a private message to get a few more details from you.

 

Alex_Rm

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