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Dna71
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Pixilation

I have a V6 box and a TiVo box. Some of the channels are pixelating on both TV’s. I have run a test - no known issues. I have checked that the cables are secure and I have re-booted. What do I do next ?

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japitts
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Re: Pixilation

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them.

If only one TV box is affected, then swapping them around often helps prove the issue toi either the individual box or your internal cabling.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"

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