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Pixellation since Saturday 7th Nov. Area 22 (Greater London (East))

I have rebooted our box, checked all cabling - Tried to run a test from the website but it says that page is not available (tried every day). Most channels unwatchable.

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Re: Pixellation since Saturday 7th Nov. Area 22 (Greater London (East))

If you've rebooted your box once, and your connections are all finger-tight, then this is likely a poor signal issue. You can check, if you've not already, by calling 0800 5610061 that there's no reported issues, if you're drawing a blank then assume your fault hasn't been reported and do so.

The best way is to call Virgin - 150 from a VM phone, or 0345 4541111 from any other phone and follow the "I have a fault" options.

There is a text message service (07533 051809) which can take a few days, or VM staff respond on here but currently have around a week's backlog.

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