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Mole1
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Pixellated TV picture

Their remote tests say there is no problem but there is!! Can't get through on the phone. Any ideas how to progress or book an engineer?

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japitts
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Re: Pixellated TV picture

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Sometimes the automated service will run tests and then hang up - if this happens, call back immediately, the IVR should recognise you're a repeat caller and bypass them.

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Mole1
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Pixellation

My Apps play fine but the TV is pixellated. Can't get through to Virgin. Any ideas?

Peter

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