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Regi721
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Message 61 of 121
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Re: Pixelation

My channels keep pixelating also and my broadband drops out aswell.funny as I only had this problem since being on vivid 200 any clues?
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anthony_b
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Message 62 of 121
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Re: Pixelation

Yes I am getting it on 4HD just now
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Forum Team (Retired) Kath_F
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Message 63 of 121
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Re: Pixelation

Hi guys, 

 

Thanks for your posts and apologies to hear about the issues you have been having with your TV Service 😞 

 

You can check if there is any area faults affecting you by going here: Service Status

 

As it's been a little while since posting, how have things been? Has the pixellation cleared or are you still having an issue?

 

Come back and let us know.

 

Thanks,

Kath_F
Forum Team



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V96GLF
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Message 64 of 121
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Re: Pixelation

It is still happening, though not as bad as it was. It is now a case of annoying occasional drop-outs and pixelation, rather than completely unwatchable. Examples: last Friday's BBC Prom on BBC4 HD, and the Italian GP yesterday on Ch.4 HD.  

I'm finding it better to watch things on catch-up services than live TV these days!

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anthony_b
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Message 65 of 121
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Re: Pixelation

Kath

Thanks for coming back

It's still happening especially on HD.

Also I have had a couple of black screens yesterday.

Any news on two second sound cutting out

Best
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Regi721
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Message 66 of 121
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Re: Pixelation

Yes it's still happening mainly on had channels but very annoying,especially when I record something I'm really looking forward to watch only to find its pixelating like mad 😡.what can be done?
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Forum Team (Retired) Craig_D
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Message 67 of 121
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Re: Pixelation

Hi all

 

I'm so sorry for the problems you're experiencing with your TV picture, there are no general or nationwide issues regarding pixellation with all channels at the moment so if you're experiencing issues, create your own post and we'll take a look at this individually to get this resolved ASAP.

 

Apologies again for the inconvenience caused, we're looking forward to hearing from you

Craig


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Smilingbo
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Message 68 of 121
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Re: Pixelation

Hello,

 

we are definitely experiencing a lot of pixelation. Can this be check out for us? It seems to be most of the channels around above 110

 

Paul

 

 

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Forum Team (Retired) Rose_B
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Message 69 of 121
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Re: Pixelation

Hi Smilingbo,

 

Welcome to the community.

 

I can see there are some signal issues with your TiVo® so I'd like to arrange for an engineer to take a look at this for you.

 

I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon

Rose
Forum Team


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Forum Team (Retired) Rose_B
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Message 70 of 121
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Re: Pixelation

Hi MidwichG,

 

Thanks for posting.

 

I'd like to look into this for you but I'm having trouble locating your account at the moment.

 

I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon

Rose
Forum Team


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