Menu
Reply
  • 26.7K
  • 1.01K
  • 1.91K
Forum Team (Retired) Kath_F
Forum Team (Retired)
1,660 Views
Message 81 of 89
Flag for a moderator

Re: Pixelation

Hi both, 

 

Thanks for your posts and apologies to hear you have been having issues with pixellation over the last few days. 

 

Checking the stats on your boxes, both are showing as offline. In order to run through diagnostics the boxes need to be on. 

 

Please turn the boxes on, post back here to let us know and leave them on until we reply. this will allow us to run through diagnostics to check what's going on. 

 

If this is more urgent then speak to the team on 150 / 0345 454 1111 for them to run through diagnostics while you're on the phone. 

 

Keep us posted either way Smiley Happy 

 

Thanks,

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 15
  • 0
  • 2
RETDPMSO
Tuning in
1,566 Views
Message 82 of 89
Flag for a moderator

Re: Pixelation

I am having pixelation issues on a number of channels.  Reported the fault, went through signal being sent,  TiVo box reboot reset etc, still the same.  Engineers visit booked but this was cancelled by Virgin as the phone call said it was an area fault.  Two days later the fault is still there so rang for update.  The call centre was next to useless wanted to repeat signal sent etc routine again.     Then told  area fault was cleared, then told it had been raised as a fault ticket, then told I may have a faulty HDMI cable and to unpug and plug back in again (actually already done that) with no effect. 

Please can someone sort this out.

 

 

0 Kudos
Reply
  • 15
  • 0
  • 2
RETDPMSO
Tuning in
1,556 Views
Message 83 of 89
Flag for a moderator

Re: Pixelation

Call centre rang today to say they have booked an engineer for next week.    

Makes you wonder why the original attendance was cancelled in the first place.

0 Kudos
Reply
  • 11
  • 1
  • 0
Shamilganatra
Tuning in
1,037 Views
Message 84 of 89
Flag for a moderator

Re: Pixelation

Hi there, I paid for a movie on virgin last night, both HD and regular, but both times the picture and sound was below breaking up/ random lines were coming across the tv. I’ve noticed it on a few channels before, but not sure what is causing it. Any advice/ thoughts on what needs to be done please? Thanks, Sham 

0 Kudos
Reply
  • 9.51K
  • 396
  • 524
Forum Team (Retired) Rose_B
Forum Team (Retired)
996 Views
Message 85 of 89
Flag for a moderator

Re: Pixelation

 

Hi Shamilganatra,

Thanks for posting on the community.

I'd like to check your signals but I'm having difficulty locating your account so I'm just going to pop you a private message which you will find if you click on the purple envelope at the top right of the screen.

Talk to you soon

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 78
  • 0
  • 4
Parsloes
On our wavelength
869 Views
Message 86 of 89
Flag for a moderator

Re: Pixelation

I have also been suffering pixelation these last few days, both on HD & non-HD channels, from BBC1 to ITV3.  Sometimes very badly.

0 Kudos
Reply
  • 18.66K
  • 788
  • 1.16K
Forum Team (Retired) Craig_D
Forum Team (Retired)
809 Views
Message 87 of 89
Flag for a moderator

Re: Pixelation

HI Parsloes

 

I'm very sorry for the problems you've been experiencing with your TV service recently. 

 

I've located your account to run some tests on the box and we're not detecting any errors at the moment. Is this issue occurring at all times of the day or just at certain times? 

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 78
  • 0
  • 4
Parsloes
On our wavelength
806 Views
Message 88 of 89
Flag for a moderator

Re: Pixelation

Hi Craig

Since I got another problem sorted by changing the scart lead to an HDMI cable, the pixellation has stopped!  Smiley Tongue

0 Kudos
Reply
  • 18.66K
  • 788
  • 1.16K
Forum Team (Retired) Craig_D
Forum Team (Retired)
803 Views
Message 89 of 89
Flag for a moderator

Re: Pixelation

Hi Parsloes

 

Excellent news, thank you for taking the time to let us know about this, I appreciate it.

 

We'll be here should you need any assistance or support with your services moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide