I am having pixelation issues on a number of channels. Reported the fault, went through signal being sent, TiVo box reboot reset etc, still the same. Engineers visit booked but this was cancelled by Virgin as the phone call said it was an area fault. Two days later the fault is still there so rang for update. The call centre was next to useless wanted to repeat signal sent etc routine again. Then told area fault was cleared, then told it had been raised as a fault ticket, then told I may have a faulty HDMI cable and to unpug and plug back in again (actually already done that) with no effect.
Hi there, I paid for a movie on virgin last night, both HD and regular, but both times the picture and sound was below breaking up/ random lines were coming across the tv. I’ve noticed it on a few channels before, but not sure what is causing it. Any advice/ thoughts on what needs to be done please? Thanks, Sham
I'd like to check your signals but I'm having difficulty locating your account so I'm just going to pop you a private message which you will find if you click on the purple envelope at the top right of the screen.
I am truly fed up with this problem and the fruitless run around I am getting from Virgin. I am getting continual pixelation on my tv picture. I have called at least four different times and having gone through timeless attempts of rebooting the hub and the TiVo box, checking settings, connections, hdmi cables the problem still persists. I was never offered an engineer or any satisfactory explanation. I am at a loss what to do next other than calling again. If there is anyone from the tech team seeing this message, I would very much appreciate your help.
@Wmilner wrote: So I see others have this problem too. Half my tv channels are horribly pixelating, picture and sound both breaking up, particularly on the lesser used channels eg BBC3. It's been like this for weeks despite resetting TiVo box. Feels like not enough channels/bandwidth allocated to each channel but I'm speculating....other issues TiVo box has been running soooo slowly - 30-60 seconds to fire up program guide. Not sure if this is related to the pixelation. Any ideas?