Virgin Media Community

[duncansay]

I am really fed up with the continuing pixelation problems on my Tivo box. I reset it and within a day the pixelation comes back on both the tv and recorded programmes. I guess the Tivo box is pretty old now but the pixelation must be caused by the signal and is worse on the HD channels where I guess the higher bandwidth required causes problems. 

[Ernie_C]

.... and what did Virgin Media do when you called in to report your issue?

[nodrogd]

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@duncansay wrote:

I am really fed up with the continuing pixelation problems on my Tivo box. I reset it and within a day the pixelation comes back on both the tv and recorded programmes. I guess the Tivo box is pretty old now but the pixelation must be caused by the signal and is worse on the HD channels where I guess the higher bandwidth required causes problems. 

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And how would Virgin know you have this problem? They cannot directly monitor your connection or equipment in your home for faults unless you call them & ask. If they were monitoing that equipment without your permission I am sure there would be many complaints.

If a problems persistes for more than a week & there are no area faults then ring customer services. They can run a series of tests remotely.

[duncansay]

So far, it has been referred. Because (of course) despite having reset the box every day for the last month. That apparently is not enough to get someone to actually come out and have a look.

[duncansay]

Also isn't it time that they made some comment about this fairly common problem in the FAQs.

[duncansay]

And I believe I did contact them a couple of months ago and we went through this procedure that got nowhere then.

[LittleMick73]

Read again the correct advice by the two contributors above.

[duncansay]

Just so you understand my reason for commenting is not the 'procedure' it is the fact that

1) it did not work two months ago.

2) The FAQs are strangely quiet about pixelation. Unlike the forums.

And maybe it is time that Virgin came clean rather than hiding away.  Virgin need to sort out their response to this problem for everyone.

[jbrennand]

Remember that VM has ~5 million TV subscribers and there are relatively few complaints about pixellation - so its not actually that common a problem.

Quickie - have you tried using a new high quality, high speed, HDMI cable?
And also, other HDMI ports on the TV?

If so, as said call it in and they will check your Tivo's connection.

[nodrogd · Accepted solution]

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@duncansay wrote:

Just so you understand my reason for commenting is not the 'procedure' it is the fact that

1) it did not work two months ago.

2) The FAQs are strangely quiet about pixelation. Unlike the forums.

And maybe it is time that Virgin came clean rather than hiding away.  Virgin need to sort out their response to this problem for everyone.

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EVERY digital platform has issues with pixelation if there are signal problems, be it a connection to a Satellite dish, TV Aerial or a cable connection. All connections deteriorate over time & it is a common failure mode. You may buy a car but it will eventually start to rust, no matter what you do to prevent it.