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Sjeh
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Pixelation on BBC4

Hi there,

Experiencing permanent pixelation on 2x channels BBC4, & SkyArtsHD. 

I live Brighton (Area reference 20)

Everything else seems fine. Have tightened all cables & connections.

Any suggestions?

 

 

 

 

 

 

 

 

 

 

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Sjeh
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Re: Pixelation on BBC4

I guess I will try phoning up Virgin Media? 

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japitts
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Re: Pixelation on BBC4

Eliminate a box software gremlin by trying a reboot first.

If that fails to resolve, pixellation is almost always the consequence of a signal level issue somewhere between the streetcab and your box. BBC4-HD & Sky Arts HD are carried on the same broadcast frequency, along with CBBC-HD & CBeebies-HD (among others).

If those channels are also affected, you need to call it in as a fault - it will only be permanently rectified by VM intervention.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Sjeh
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Re: Pixelation on BBC4

Hi there,

How do i call in a fault? Live chat not working... can't send an email... on the phone, on hold for 30 mins... any suggestions?

The customer service is so poor!
newapollo
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Re: Pixelation on BBC4

Hi Sjeh,

Just send  a text with a description of TV Faults  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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japitts
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Re: Pixelation on BBC4


@Sjeh wrote:
Hi there,

How do i call in a fault? Live chat not working... can't send an email... on the phone, on hold for 30 mins... any suggestions?

The customer service is so poor!

I sympathise with those call queues, but sticking with them and speaking to an agent, will be the most timely way to report faults.

Just don't take your frustration out on the person you speak to!

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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newapollo
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Re: Pixelation on BBC4

Hi again Sjeh,

Have you checked for any problems in your area?

You can do this via Check service status at the top of this page.

You can also run a fault test from there, which might, just might fix your issues..

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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