Menu
Reply
Gordon_McCabe
  • 2
  • 0
  • 2
Joining in
203 Views
Message 1 of 2
Flag for a moderator

Pixelated TV picture

We and our neighbours are having increasing amounts of pixelation. Its been happening over a number of weeks.

It's both on live tv and recordings

I've dismantled and reassembled the cabling

I've done the reset several times 

All to no avail

Any other suggestions?

Thanks

0 Kudos
japitts
  • 14.56K
  • 1.94K
  • 3.33K
Very Insightful Person
Very Insightful Person
194 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Pixelated TV picture

Call 0800 5610061 to check if there's a known area fault causing this.

If not, then best to assume Virgin don't know about it - call faults and tell them.

150 from a VM phone, or 0345 4541111 from any other phone, and choose the options for "I have a fault with my TV service".

It could be several individual faults, in which case each user affected should report it. Or it could be one collective fault, possibly something in the street cab. If one person reports it, then a tech visit should be arranged and that should trace back.. but ideally, every person affected reports their issues.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks