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Jodi_S
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Message 21 of 26
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Re: Picture quality

Brilliant news JatBains,

 

Please keep us posted with the outcome and we hope everything gets back to normal.

 

Kind regards Jodi.

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JatBains
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Message 22 of 26
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Re: Picture quality

no it hasnt improved, bt sport 3 is a bit better but sill blurry. Bt sport 3 and espn are stll blurry on virgin tv go on macbook
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JatBains
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Message 23 of 26
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Re: Picture quality

yes i have tried on other device and same problem. No it hasnt improved, bt sport 3 is a bit better but sill blurry. Bt sport 3 and espn are stll blurry on virgin tv go on macbook
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Robert_P
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Message 24 of 26
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Re: Picture quality

Sorry to hear this is still ongoing JatBains, we have tried to replicate the issue here across multiple devices and have been unable to do so. We have also spoken to the relevant team and they have advised it is more than likely a connection issue.

 

We would ask that if you can, try it on a device which supports a wired connection adn let us know if this resolves the issue.

 

Rob

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JatBains
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Message 25 of 26
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Re: Picture quality

I'm going to use Mozilla instead of chrome and its better slightly

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Robert_P
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Message 26 of 26
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Re: Picture quality

Ok thanks JatBains, monitor it for a few days and keep us up to date with this.

 

Rob

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