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Picture jumps and freezes

We've had this problem over the weekend. Just got a new Smart TV so was worried it was that, but everything else (non Virgin) is absolutely fine. Picture jumping all over the place and talking completely out of sync with mouths moving! Watching Strictly was almost un-watchable! We have a TIVO box. 

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Re: picture jumps and freezes

Hi LilyPop, 

 

Thank you for posting. 

 

I am sorry to hear you are experiencing similar issues. 

 

Can you please confirm if you have checked the cables leading to the equipment are secure and without damage? This would include checking the HDMI cable on a different device if possible. 

 

Thanks 

 

 

 

 

 

Nat
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Re: Picture jumps and freezes

I'd also recommend rebooting your box if you've not done so already, and check for area faults on 0800 5610061

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Re: Picture jumps and freezes

Thank you - I will try all that shortly and come back if it's still a problem. Although having read through several similar threads, does appear there are a lot of people with the same issue at the moment! We put it down to everyone being at home on a Saturday night instead of out! 

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Re: Picture jumps and freezes

We have rebooted and checked all cables and fingers crossed seems to be OK now - will keep an eye out.

Thanks 

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