Hi, I have a TiVo box and the picture on all channels is constantly twitching/jumping. Worse on recordings. Plus on demand is painfully slow and occasionally fails. Tried resetting, turning off, unplugging etc.
Do you have a TiVo or a V6? If you're not sure, check here
The TiVo is an old box and does struggle with many of the streaming apps, but many problems are down to the internal internet connection dropping - do you get any flashing green lights on the front-left?
Broken pictures on live TV is a symptom of a signal fault - reboot the box once, then call in and report your fault. 150 from a VM phone, or 0345 4541111 from any other phone.
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Japitts, thanks for the response. It's definitely a TiVo. I don't believe the jumping is a signal issue as it improves for a while after a reboot. I would call Virgin but, unfortunately, I have no voice due to laryngectomy.