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loob2011
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Picture distorted UK Play channels

the picture is always distorted when watching any of the UK Play channels, (Gold, Dave, Watch, etc)

It's only these channels that it seems to affect, we've turned off the Virgin box and turned back on again and it's still doing it.

any advice would be appreciated.

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japitts
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Re: Picture distorted UK Play channels

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them.

Depending which package you're on, can you try any of the following channels that you receive, as these share broadcast frequencies with various UK-TV channels:

Sky News SD, Now 80s, Now 70s, Freesports HD,

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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