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Picture cuts out for Afew second

My picture and sound keeps going off for Afew seconds every few minutes 

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Re: Picture cuts out for Afew second

Hi Itscoldinwinter, 

Thanks for your post and welcome to our community. 

Really sorry that you're having an issue with the sound and picture on your box, this isn't good. I'm also sorry for the delay in getting back to you. 

Is this still an issue at the moment? 

if so can you confirm what box you're using?

Are all the cables connected tight and secure into the box and TV? 

You'll be able to run some further checks from here, let us know how you get on with it

Emma_C - Forum Team
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Re: Picture cuts out for Afew second

Yeah it’s still happening now all cables etc are attached properly my using the v6 box. It’s happening in the bedroom also with the box in there picture and sound just keep dropping 

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Re: Picture cuts out for Afew second

Thanks. 

Did you try the checks on the link I sent?

Are both boxes well ventilated, they're not getting too hot?

 

Are you able to change the resolution on both TV's either higher or lower, does this resolve the issue?

 

Is the picture fine when using a different source, for example when connected to a DVD player or free view?

 

Can you try the HDMI in a different socket on the TV?

 

Emma_C - Forum Team
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Re: Picture cuts out for Afew second

Done these things even bought a new HDMI boxes are ventilated and cool and they on top of tv stand with nothing around them. 

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Re: Picture cuts out for Afew second

Thanks 

I'll pop you a personal message now and we can grab some further details. 

Emma_C - Forum Team
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Re: Picture cuts out for Afew second

Thank you for providing those details via PM 🙂

 

I've been through further diagnostics and it's advising a technician is required.

 

I've arranged this for you, and you can see the time and date of your appointment via your online account here

 

Alex_Rm

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