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Picture breakup

Getting severe picture breakup on sky sports only, almost unwatchable. 

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Very Insightful Person
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Re: Picture breakup

As with any pixellation fault.... first reboot your box.

If that fails to resolve, then you have a fault somewhere, and that's causing poor TV signal. There's 20 Sky Sports channels, if you can be specific about which ones (including SD/HD?) then we may be able to help narrow things down a bit. It probably won't change the end result...

Call VM on 0800 5610061 to check if there's any reported issues in your area that could cause this. If not, then you are advised to call Virgin on 150 (or 0345 4541111 from any other phone) to report your fault. It will likely need an engineer visit (Covid issues not withstanding) or a replacement box

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Re: Picture breakup

Hi Stevecee,

 

Welcome to the Community Forums 🙂 thanks for your first post.

 

I'm really sorry for our delayed response and to hear you had some picture quality issues on Sky Sports. Can you please confirm if the issue is still present? As you haven't come back to this post I'm hoping the issue resolved itself.

 

Please let me know if you do still need any help.

 

Kind regards,

 

Beth

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