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Picture and sound out of sync

Past week I’ve noticed one of my tivo boxes isn’t working correctly, noticed that the sound and picture isn’t synced together, I’ve reset the box checked the wires in the box, even done the audio thing on settings but yet still no luck, I’ve called twice and asked for help and the lady said someone would call me back but I’ve had no call back. Please can anyone help I’m losing my mind it’s driving me mad 

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Re: Picture and sound out of sync

Hi Emma123,

 

Thanks for your post.

 

Apologies for the delay getting back to you and that you've had picture and sound syncing issues. 

 

It looks like you've had a chat with us since posting, so I'm hoping this has since been resolved? 

 

If you are still having issues, please do let me know and I'll be happy to help.

 

Thanks

 

Melissa 

 

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