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Phone remote

Has anyone had issues with the remote app as I go to sign in to change channels on my smart phone and it keeps telling me I have no registered account even though I do, tried to call virgin media numerous times but they are useless and ain't got a clue can anyone help

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Re: Phone remote

Hello there @Shaynesmith

 

Welcome to our Community and thanks so much for your very first post; sorry that you're having some issues with one of our apps though. 

 

Are you signing in with the same information you use for your MyVirginMedia account? Do you have any issues signing into the MyVirginMedia or is it just the TV Control App that you're having issues with? 

 

Pop back when you can and we'll do all we can to help you out! 

 

Cheers

Katie - Forum Team


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