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Phone call number

Can somebody please confirm if this is a Virgin number 08454541111 , if so how can i be charged 20 quid for this call back in July . Thank you . Dave .

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Message 2 of 6
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Re: Phone call number

Hello dave1954,

 

Thanks for posting. This indeed is our old contact number but we've not advertised it for around 3/4 years. It's 0345 454 1111 now. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 3 of 6
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Re: Phone call number

Here's the Ofcom advice page on 084 call charges since 2015...

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling

Depending how long the call was, and which operator it was made from, a £20 bill is quite believable and no great surprise.

Under separate regulations, companies are now obliged to provide a standard-rate (01, 02, 03) number for post-sales/in-contract queries, and most have simply replaced their 0845 with the equivalent 0345.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/what-are-03-number... is always worth a read if you're not already aware.

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Re: Phone call number

The question is why has VM still got this 0845 number available for the unsuspecting to call.

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Re: Phone call number

Thanks everyone , Its paid now so im just moving onSmiley Happy

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Re: Phone call number

Thieving **bleep**s broadband was down for days so phoned virgin, spent most of the time on waiting as few staff due to the corona thing £29.70 in call charges, that's me and virgin done the sooner they get there crap out my house the better 

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