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Persistent error message: W02

This is a repeat of the message that I posted to this forum on 25/04/20. This issue is still not resolved nearly 2 months later.

I am getting the above error message persistently at least 2 or 3 times a day and have to follow the reboot steps which normally resolves the issue after 10-15 minutes. The service is getting unreliable now and each time impacts the internet as well.

Tests run by the field tech person last time have not provided a satisfactory solution. Please resolve.

 

 

 

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Re: Persistent error message: W02

Back in April you disappeared into the black hole of PM's. What was actually done by Marty_20 as a result of that interchange. Did you get a tech visit for example?

Presumably this didn't work?

https://www.virginmedia.com/help/virgin-tv-error-codes/w02


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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Persistent error message: W02

Hi John, 

Marty ran some remote checks and couldn't find any issues. I have done all the usual checks on the cables, rebooting etc. That was as far as it got. I think this requires an engineer's visit to sort out.

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Re: Persistent error message: W02

HI nicwoollard1969, we will send you a private message to look in to this for you. Chris. 

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Re: Persistent error message: W02

No worries, Let us know how it goes? ^Chris 

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Re: Persistent error message: W02

Chris,

Engineer attended and provided a new, latest version of the router. It seems to have resolved the issue. Happy to close the thread as resolved.

thanks