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Pausing Sky Sports & BT Sports

I have successfully applied for & received a discount for pausing Sky Sports & BT Sports during COVID 19. However the discount only applies to reduce my monthly charge from 5 May (the period of my package in advance). This is notwithstanding I made the request on 15 April plus no Live Sport was available from mid March. I have heard of Sky Customers, for example, who have received much bigger backdated discounts. Anyone have a similar issue? I did call Virgin & actually got through quite quickly but then got cut off! I may try again but wanted to check with the Community first.

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Re: Pausing Sky Sports & BT Sports

No back-dating. What you have heard re Sky customers is hearsay unless you have proof, perhaps from an announcement on the Sky website.

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