I paused Sky Sports in March and was credited on my bill, however i have been charged this month and had to pause this again. Please can you advise if i need to pause each month? And will i get this credited back?
The Forum Team have admitted there was a glitch in the system that caused the credits on some accounts not to repeat. They are saying this is now fixed & there should be a double credit next month for anyone that missed it. Check your next bill & if there is still an issue then you will need to contact Virgin.
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OK so if anyone else gets charged. I rang tonight and got through fairly quickly actually. The guy said the bills come out, and only after they've been sent they apply the discount and you dont get a new bill. Even online it still show the bill incl sky sports.
So what comes out of your bank account should be the new lower amount. Guess i'm going to have to wait and see. Seems a bit daft to me !