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kh70
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Paused Sky Sports but been Charged

I paused Sky Sports in March and was credited on my bill, however i have been charged this month and had to pause this again.  Please can you advise if i need to pause each month? And will i get this credited back?

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A9XSJ
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Re: Paused Sky Sports but been Charged

This was the case for us also

Joke paying for a service that’s not even currently running 

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johnsemple123
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Re: Paused Sky Sports but been Charged

Yep i'm in the exact same boat. Only got the BT Sport discount not the sky sports (and yes I did apply for both of them too)

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nodrogd
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Re: Paused Sky Sports but been Charged

The Forum Team have admitted there was a glitch in the system that caused the credits on some accounts not to repeat. They are saying this is now fixed & there should be a double credit next month for anyone that missed it. Check your next bill & if there is still an issue then you will need to contact Virgin.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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sdavies007
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Message 5 of 7
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Re: Paused Sky Sports but been Charged

Ive been charged again also, is this confirmed that we will get a double credit, or just what you expect might happen ?

Getting through to virgin right now is nigh on impossible, but thats more a sign of the times. 

 

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sdavies007
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Re: Paused Sky Sports but been Charged

OK so if anyone else gets charged. I rang tonight and got through fairly quickly actually. The guy said the bills come out, and only after they've been sent they apply the discount and you dont get a new bill. Even online it still show the bill incl sky sports.

So what comes out of your bank account should be the new lower amount. Guess i'm going to have to wait and see. Seems a bit daft to me !

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kh70
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Re: Paused Sky Sports but been Charged

Thank you everyone, least not just me!

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