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Paused BT and Sky Sports

I signed up for the paused bt and sky sports. I was told I wouldn’t be charged. I’ve just been charged the full monthly cost. No one is answering phones emails online chat or messaging service. What’s going on. This is one garbage service. Telling me I wouldn’t be charged but still charged me 3 weeks after telling me they wouldn’t. 

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Re: Paused BT and Sky Sports

When did you complete the forms and what was your bill date?

The charges for Sky Sports and BT Sport will still show on the bills.

However there should be some credits applied to your account as part of the pause options. Check in your online My Virgin Media account to see if they're there.
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Re: Paused BT and Sky Sports

Let me explain with an example from my own bill.

I paused BT Sport on the 31st March. This was after my March bill, dated 20th March.

The credit was applied to my account on 31st March and used on my current bill, dated 21st April.

 

6CC64475-00E1-41CF-9E4B-4AA4A14DC738.jpeg

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Re: Paused BT and Sky Sports

090B6E40-0FA2-44ED-8512-B32A44CBEBA2.png

 nope no discount even though I have emails

telling me I won’t be charged. 

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Re: Paused BT and Sky Sports

I also paused mine in March nothing on my bill at all. I tried to put my bill on here but it won’t for some reason 

11C1C635-1D7E-4321-97CB-36402739B6CE.png

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Re: Paused BT and Sky Sports

@gillhoose Posting your bill on this public forum without obscuring your address or account number is very dangerous and posting personal information is against the forum rules so I have rejected your images.

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Re: Paused BT and Sky Sports

Ok thanks I didn’t think. Thanks anyway