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CJamesRo
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Pause doesn’t work

Received a new virgin tv remote, managed to set it all up, volume works. 

However the pause button doesn’t work at all, on live tv or recordings. If you press the pause button a thin bar comes up at the bottom of the screen with the length of the programme and just says ‘quick view is off’ ect. Frustrating that you have to stop your recording or are unable to pause live tv at all...

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Martin_N
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Message 2 of 7
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Re: Pause doesn’t work

Hi CJamesRo,

 

Thank you for your post. I'm sorry to hear this. 

 

That should only show up when you press the play button. 

 

^Martin

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CJamesRo
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Re: Pause doesn’t work

Well on our remote, (long flat one, replacement from virgin) the play/pause button is the same button. But like I said if you press it it doesn’t pause at all 

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LittleMick73
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Re: Pause doesn’t work

Hi that doesn't sound like a virgin remote they are all rounded even the latest V6 ones. Regards Micky 

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SimonRo19
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Re: Pause doesn’t work

This is a Virgin remote. I requested a new remote as the original one developed a very annoying time lag. The new one is indeed long and thin, and the pause button certainly does not work; nor does it allow you to pair the remote to the box.

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Zoie_P
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Re: Pause doesn’t work

Hi SimonRo10

Thanks for your post and apologies to hear you are having an issue with getting your remote control working. 

As simple as it sounds, have you tried repairing the remote with the V6 box? If not follow these steps to do this:

1. Go to Home > Help & Settings > Settings > Devices > Remote Control Pairing.

2. Press and hold the Info button for 7 seconds until the light at the top of the remote goes solid green then flashes green twice.

Zoie

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newapollo
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Re: Pause doesn’t work

Going by the description of the remote, the OP is in Ireland.

Help for Virgin Remote in IE  https://www.virginmedia.ie/customer-support/support-by-products/tv/

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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