Menu
Reply
doublea69
  • 1
  • 0
  • 0
Just joined
108 Views
Message 1 of 2
Flag for a moderator

Package upgrade

I recently requested an upgrade to my package and today received an email stating that my package has now been changed to my upgrade request. However when I check the TV GUIDE on my V6 box, I don't have the channels I should receive in the upgrade, they are still the same as before. Confused

 

0 Kudos
newapollo
  • 6.48K
  • 1.01K
  • 1.6K
Very Insightful Person
Very Insightful Person
97 Views
Message 2 of 2
Flag for a moderator

Re: Package upgrade

Hi doublea69,

Have you tried rebooting your set top box?

You can also try to force an upadte using your remote control. It may take around 10.15 minutes.

 Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


0 Kudos